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FAQ and Shipping

Shipping

How often are orders shipped out? For any 4 & Rotary Merchandise, we aim to send it out as soon as possible, but as a general rule, expect items to ship on Wednesdays and Fridays.

For all Pac Performance items, items will be marked in stock or pre-order. If in stock, items will also be shipped every Wednesday and Friday. If items need to be pre-ordered, they could take up to a week to send out.

If orders are urgent, or you're unsure of when an item might arrive, please use the contact page and speak to us first before making your order. Office hours are Monday-Friday 10-5pm.

How secure is this store? We use PayPal, which automatically encrypts your confidential credit card and personal information using 128-bit SSL—the highest level of commercial encryption currently available.

What forms of payment do you accept? PayPal gladly accepts Visa, MasterCard, American Express and Discover, or direct payments from your PayPal balance.

Do I need a PayPal account? No. You can use our shopping cart without an account. A PayPal account does make the checkout process slightly easier.

Returns

We’re committed to selling the finest quality products that we know you will enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before you use them and be sure to also read the label before use. We recommend that you keep your receipt or order number, which can be found on your order confirmation or on the invoice which will arrive with your delivery, as you might need it as proof of purchase in the event of any after-sales queries

If there is a fault or problem with the product then please make us aware of this as soon as you receive your delivery.

Any products which are found to be in a used state, unless faulty will not be returnable.

It is the responsibility of the customer to ensure that any returns are securely packed with the necessary materials to ensure safe receipt to avoid any damage or wear and tear on the goods which may affect your right for refund or our ability to resell the item(s). Where goods are returned by the customer we only accept the goods for a refund when they have been confirmed as received by us. All returns must be sent to us using a secure and ‘signed for’ service to ensure that they can be tracked and confirmed as received by us. We accept no responsibility for items which were posted without a tracking number or record which can be traced.

Refunds

Refunds can only be made where goods are shown to be defective or supplied in error. To apply for a refund we accept only a written request from you, sent by email to : kaz@4androtary.co.nz. If we agree to a refund it will be on the principle that the goods are returned to us in a fit and resaleable state [ perfect condition including any supplied original packaging ]. Should a refund take place as a result of a defective item or one which is supplied in error, we shall reimburse the cost of the shipping to you. For all other returns we reserve the right to refuse a credit of the shipping cost should the refund be a result of the customer refusal to accept the goods for the reason given.

All products must be returned in their original unopened packaging- in the event of a garment being defective which is only visable by opening the packaging and it is clear that the issue was caused at the time of manufacture, we will accept such returns at our discretion provided that the garments have not been worn.

To refund or replace your product we will need a minimum of your order / invoice number and refunds can only be made to the original customer who purchased the item(s).

Refunds will be made using the same payment details as with the original purchase/order and will be processed within 48hrs of our acceptance to make such a refund. We accept no liability for the timescale that our merchant or your bank make to return any such refund to your account once we have processed the refund with our merchant.